Refund policy

We operate a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at yanisouni57@gmail.com. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS].

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without prior approval will not be accepted.

If you have any questions regarding returns, you can always contact us at yanisouni57@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it as quickly as possible.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom-made products (such as special orders or personalised items), and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

14 Day Cooling-Off Period (European Union)

Notwithstanding the above, if your goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As stated above, the item must be in the same condition as received, unworn or unused, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and inform you whether your refund has been approved or not.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and display the refund.

If more than 15 business days have passed since your return was approved, please contact us at yanisouni57@gmail.com.