Privacy policy

Last updated: 15 December 2025

HeatyLegs operates this store and website, including all information, content, features, tools, products and related services, in order to provide you, as a customer, with a personalised shopping experience (the “Services”). HeatyLegs is a store powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the ways in which your information is collected, used and disclosed as described herein.

Personal information we collect or process

When we use the term “personal information”, we refer to information that identifies you or that can reasonably be linked to you or another person. Personal information does not include information that has been anonymised or rendered non-identifiable so that it cannot reasonably be used to identify you. We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Services, your place of residence, and to the extent permitted or required by applicable law:

  • Contact details, including your name, address, billing address, shipping address, telephone number and email address.

  • Financial information, including credit card, debit card and bank account numbers, payment card information, bank account information, transaction details, payment method, payment confirmation and other payment details.

  • Account information, including your username, password, security questions, preferences and settings.

  • Transaction information, including items you view, add to your basket, add to your wishlist, purchase, return, exchange or cancel, as well as your past transactions.

  • Communications with us, including information you provide when contacting customer support or sending enquiries.

  • Device information, including information about your device, browser or network connection, IP address and other unique identifiers.

  • Usage information, including information about how and when you access or interact with the Services.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, access or use the Services, communicate with us or otherwise provide personal information to us;

  • Automatically through the Services, including from your device when you use our products or services or access our websites, and through cookies and similar technologies;

  • From our service providers, including when they help us implement certain technologies and when they collect or process personal information on our behalf;

  • From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which services you use, we may use your personal information for the following purposes:

  • Providing, tailoring and improving the Services. We use your personal information to provide the Services, perform our contract with you, process payments and orders, remember your preferences and interests, send account-related notifications, manage purchases, returns and exchanges, create and manage your account, arrange shipping, facilitate returns, enable product reviews and personalise your shopping experience, including product recommendations.

  • Marketing and advertising. We may use your personal information to send marketing, promotional and advertising communications by email, SMS or post, and to display online advertisements for products or services on our Services or on third-party websites, including based on your previous purchases or browsing activity.

  • Security and fraud prevention. We use personal information to authenticate accounts, provide secure payment experiences, detect and prevent fraud or illegal activity, and protect the security of our Services. You are responsible for maintaining the confidentiality of your account credentials.

  • Communicating with you. We use your personal information to provide customer support, respond to enquiries and maintain our business relationship with you.

  • Legal obligations. We may use personal information to comply with applicable laws, legal processes, law enforcement requests, litigation, investigations, or to enforce our terms and policies.

How we disclose personal information

We may disclose your personal information to third parties in certain circumstances, including:

  • With Shopify, service providers and other third parties that perform services on our behalf, such as IT services, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping;

  • With marketing and business partners to provide marketing services and targeted advertising. These partners will use your information in accordance with their own privacy policies. Depending on your location, you may have the right to opt out of targeted advertising;

  • When you instruct or consent to disclosure, such as for product delivery or through social media integrations;

  • With our affiliates or within our corporate group;

  • In connection with a business transaction, such as a merger or insolvency, to comply with legal obligations, enforce our policies, or protect our rights and the rights of others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information submitted to the Services is shared with Shopify and may be transferred to other countries. Shopify may process your personal information to provide enhanced features and is responsible for handling certain data rights requests. More information is available in Shopify’s Consumer Privacy Policy and via Shopify’s privacy portal.

Third-party websites and links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security or content of those third parties. Information shared on public or semi-public platforms, including social media, may be visible to others.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority. Parents or guardians may contact us to request deletion of such information. We do not knowingly sell or share personal information on individuals under 16.

Security and retention of information

No security measures are completely secure. The retention period for personal information depends on factors such as account management, service provision, legal obligations and dispute resolution.

Your rights and choices

Depending on your location, you may have rights including:

  • Right of access

  • Right to erasure

  • Right to rectification

  • Right to data portability

  • Management of communication preferences

If you reside in the UK or EEA, you may also have the right to object to or restrict processing and to withdraw consent where applicable.

Complaints

You may contact us with complaints regarding our processing of personal information. You may also lodge a complaint with the relevant data protection authority.

International transfers

Your personal information may be transferred, stored and processed outside your country of residence. Where required, appropriate safeguards such as Standard Contractual Clauses will be used.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this website with a revised “Last updated” date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, you may contact us by email at yanisouni57@gmail.com, by telephone, or by post at:

15 Boulevard du Riou,
06400 Cannes,
France

For the purposes of applicable data protection law, we are the data controller of your personal information.